Why we are NOT on Viator or any booking engine

Posted on Oct 29, 2018 in Time out to reflect | No Comments

Some of our guests asked which button on our website they have to click on to book a tour. Well, no button, you have to write an email and we will discuss our plan first. Once we agree on a plan, we will send you instructions to send a confirmation deposit (through PayPal or by credit card/bank transfer),  to book online tickets if needed (if you prefer us to deal with that, we have a fee: read our policy here) and we will send you a final recap of the booked service via email again. Nothing is standard and this might sound “vintage”,  but it’s like that on purpose.

We prefer not to use  portals and automated booking engines (like Viator, Get your guides, Airbnb Experiences ….) because we want to get in touch with you prior to our meeting: choose a standard tour>click a button >insert card details >DONE   sounds very efficient, but erases all the “relationship value” of the communication prior  to the tour. This is the phase when you tell us this is your long waited trip or your honeymoon, when we learn about your children being fans of Percy Jackson, when husbands ask how they can celebrate their wife’s birthday during the trip (or viceversa), when  you express your “devotion” for Italian food and wine … in one word, when we create *together* your perfect trip, something personal and unique just for your party.

On top of that, we want to avoid any extra cost on middle-persons (or OTA): I suppose you know they charge from 15 to 30% for their mediation job and of course this ends up in an higher fee for your tour.

That’s why we need an email and the process can be a bit slower than with other companies…. it’s a choice, but we firmly believe in this choice.